Disruptions handled. Travelers happy. No one paged at 3 AM.
The Servicing Agent resolves traveler change requests, rebooks delayed flights, processes cancellations and refunds, and answers traveler questions over WhatsApp, email, and chat. Autonomously, 24/7.
Every traveler request. Resolved without a ticket.
Auto-rebook on disruption
Monitors flight status and weather in real time. Rebooks travelers on the best available alternative within policy, before they even ask.
Conversational servicing
Travelers chat naturally over WhatsApp, email, Slack, or web. The agent understands intent and acts without forms or menus.
Policy-aware refunds
Processes cancellations, refunds, and credits against fare rules, supplier terms, and your corporate policy. Every time.
Smart escalation
Knows when a human should step in. Hands off with full context (traveler, itinerary, prior turns) to your duty desk.
Multi-channel handoff
A conversation that starts on WhatsApp can finish on email. Context travels with the traveler, not with the channel.
Duty-of-care alerts
Detects disruption events affecting your travelers and pushes proactive alerts, alternatives, and safety check-ins.
Travelers feel taken care of. Your team sleeps.
Three more agents work alongside.
Every VantisCorp agent shares one policy engine and one audit log. That is why work flows seamlessly from search all the way to settlement.